Purchased a $15k diesel 3 months ago and now it has problems starting, she rang car yard as she'd got the extended warranty at an additional $1500 to be told she won't be covered as its a wear and tear issue and it most probably is the glow plugs.
captaink,
Jun 30, 8:58pm
So they can diagnose over the phone? Yea right. Forget the extended warranty the Dealer may possibly be liable, mileage since purchase etc etc tell the dealer , 'Not happy ' would like the problem checked out then decide who pays, glow plugs/ 3 months yeah ,right. Dealer cannot opt out because of the extended warranty, the CGA takes precedence over everything
franc123,
Jun 30, 9:01pm
Not uncommon. Mechanical breakdown insurance (which is what it is, not a warranty) only covers certain failures, it doesn't mean zero motoring repair costs. Read the fine print, replace the plugs and move on.
lusty9,
Jun 30, 9:02pm
thanku will let her know
lusty9,
Jun 30, 9:06pm
no its an extended warranty - its written plain as day on the pamphlet
cjohnw,
Jun 30, 9:35pm
Absolutely incorrect. And I say that from experience.
franc123,
Jun 30, 9:40pm
Haha whatever.
thejazzpianoma,
Jul 1, 5:36am
Lusty9, We can probably provide more help on this one, but would need the following:
Make/model/km's of the vehicle in involved, a better description of the starting problems and whether there are any check engine or glow plug lights on once it starts.
Also. the name of the warranty company and which policy they have.
Best of luck with it, it would be good to double check the above as for many dealers giving people the brush off is their standard first port of call, regardless of whether they are liable or not. Insurance companies often try this trick too.
bjmh,
Jul 1, 6:03am
OP either read the fine print in the "extended warranty " book,it sometimes lists whats covered or find a friendly garage to advise you,the biggest problem with so called warranty's are sellers try and opt out of their obligations and buyers think the warranty is a free gold card.I suggest your friend rings the warranty company and they can point you in the direction of their preferred repairers list.
tamarillo,
Jul 1, 6:30am
Dealer first, as said cga is first port of call. Dealer needs to look at it or have their mechanic look at it to find problem, then discuss whether it's covered by cga or possibly your extended warranty (which are usually useless for anything but major problems and are usually a waste of money). It needs to be fit for purpose and three months is very short time span, there is no defined time after which it won't apply but most small claims tribunal cases award the buyer compensation within a reasonable time period. Three months is reasonable and you'd have a good case so mention cga, small claims etc but only after dealer finds problem and refuses to help.
kazbanz,
Jul 1, 6:37am
3 months post sale unless its for commercial use you have cover under the CGA. Theres no iffs,buts or maybees. IMO the dealer is trying it on.
intrade,
Jul 1, 7:30am
its covered for sure and its highly unlikely glowplugs its probably way more expensive . if its commonrail it will start with no glow plugs , the glowplugs are only there for emission reasons on direct injectors and for more easy start when its real cold . my direct injector only uses its glowplugs below 16° celcius above this it wont even bother to turn on the glow circuit .
So how can they say its not covered when it is based on something they dont even know for sure probably means its a assumption and assumptions is the mother of all f,,,k ups. So what year make and model is this ?
mecanix,
Jul 1, 7:45am
take it to a mechanic. get it diagnosed. put it to the warranty company and see what happens from there.
intrade,
Jul 1, 8:08am
What MAKE MODEL YEAR?
kazbanz,
Jul 1, 8:31am
Lusty If I could make a suggestion. Get your friend to Triple glow the vehicle when starting it cold. if that works thenn the vehicle is running and you have a fair idea yep its the glow plugs.
floscey,
Jul 1, 8:44am
and when they find the plugs were not at fault , what happens next ?
mopsy3,
Jul 1, 9:26am
Far too sensible.
mopsy3,
Jul 1, 9:26am
Of course it could just need a new battery.
msigg,
Jul 1, 9:58am
Yes most comments above cover this, best one is to contact the dealer, or better still take it in to them, as above read all your fine print on contract as well, make and model is not needed as whatever it is needs fixing, or explained how to start when cold, Take all comments from here with a grain of salt as this is a faceless message board.
kazbanz,
Jul 1, 10:05am
Then go back to the dealer and he says 'too bad you had work done we didn't give permission for" sorry I would normally agree with you but in this situation the vehicle has to go back to the dealer or they can say "no way Hose".
mecanix,
Jul 1, 11:53am
as i read it the dealer has been given reasonable chance and refused. all bets are off for the dealer now.
take it to a mechanic get it diagnosed put it to the waranty company and take it from there.
kazbanz,
Jul 1, 12:39pm
Nope-sorry dealer has to officially refuse to repair. Then the OP gets it fixed. Then again dealer asked to pay then DT time.
mecanix,
Apr 6, 9:30pm
e mail the dealer get the refusal in writing then take it to a mechanic.
get it diagnosed and put it in front of the warranty company.
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