Hi we bought a nz new mercedes Benz 2005 from a dealer. Also bought insurance all up about 17 grand. We have had the van for about 15 months but have had so many things go wrong about 8 at 350 excess each time. We have six children so can't just borrow a car each time work needs to be done and just can't afford the access all the time help
tgray,
Aug 28, 12:10pm
Have you discussed the problems with the dealer as they arose? If yes, what was their response? If no, why not?
kazbanz,
Aug 28, 12:20pm
My guess would be 15 months ownership 10 year old vehicle.There will be no good outcome for you.
fiefie3,
Aug 28, 3:18pm
OK thanks anyway
tamarillo,
Aug 28, 5:36pm
Answer tgray
stevel_knievel,
Aug 29, 5:33am
How many problems should one expect with a $17,000 vehicle? 8 times in 15 months seems a little excessive. Would a reasonable consumer have bought the vehicle knowing this could occur?
Also the $350 excess seems a little off for what should be warranty work. Surely it can't be legal for a dealer to fob off their responsibilities via mechanical insurance?
kazbanz,
Aug 23, 12:20pm
stevel-- 1)its been 15 months 2)350 excess is normal for a euro van 3)there is no indication as to what the issues were,the cause or the cost of repair, 4)theres no indication the OP ever contacted the dealer. 5) there is no indication when the issues occurred. A whole bunch of unanswered questions including the one from T grey
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