Have been working on my ute of late and have been trying to source bits and parts.
It's no wonder people buy overseas.
Don't reply to e-mails, talk **** on the phone and tell lies straight to ya face. Well if this is how you regularly treat customers then i hope ya business goes down the toilet, and don't complain when it does saying "If people supported NZ business's we'd be ok" Well guess what. you had your chance.
/rant
fordcrzy,
Nov 3, 4:55pm
i have to agree. the inability of companies to use google astounds me. Don't even get me started on "dealer" mechanics and sales guys who have no clue about thier own brand. like not knowing anything about thier latest car even though its been all over the internet for 6 months.
robotnik,
Nov 3, 5:02pm
And overseas businesses are really so much better? Americans for example might seem more polite and call you sir and suchlike, but they can still muck you around. Try returning a part which is faulty and see what happens.
attitudedesignz,
Nov 3, 5:06pm
At least you'd get a part, try to do that here. pfffft.
franc123,
Nov 3, 5:24pm
If you saw the amount of information dealer staff have to absorb which never gets to be public information they can be forgiven for not remembering every single detail of all the model lines they have to cater to. It would be nightmare in places that have 4, 5 or 6 brands to represent, there could be over 40 model lines involved and that's what is in current production, let alone what's been made in the last 10 or 15 years. Its not necessarily easy to obtain information quickly either when a variety of sources are involved. Actually what astounds ME is the amount of dumb people who seem to have completely forgotten in this low IQ required plug and play my car will keep me safe no matter how much I neglect it world we live in how to read an effing owners manual.
intrade,
Nov 3, 5:35pm
i dont know where you have been buddy that is normal for nz. if you want something you can be sure that you cant be sure. it gets like this in europe slowly also. like when i wanted a new roof for my place here asked a few places no reply asked again yea i am on to it , found kiwisteel in auckland and they mailed back 3h later with details of the profiles and all mesurments . non of the other morons did so made a order put it thru . next day i got the invoice to be paid up front manufacturing time 3 to 5 days. payment made 3 day later got pickup notice . said i can only pick up in 6 days as i had to organise another worker to get my roof on . cost me 4500$ or so for 15 meter house . rite 3 weeks later that other moron sends me a quote 5600$ no idea what was included and almost twice the price guess what i clicked spam lol fkn half w$
gunhand,
Nov 3, 5:46pm
Bit like some who think staff should have interment knowledge of "their" car, as well as every other make, model and sub model ever made, as well as know the exact details of the many thousands of items in the shop. Many wouldn't (and haven't) last 5 mins. But man can they moan. And you should see the shit parts provided for replacements on ya car after a prang.
tigertim20,
Nov 3, 6:32pm
Ive encountered the same, but I look for companies i can build rapport with and stay loyal. That said, if I can buy a helmet locally for $700, or have it delivered from a reputable seller on Ebay for $400, Im going to go the latter, as I do have a family to feed and need to stretch my dollar as far as possible.
The thing I see as the big problem, is the amount of people who will have multiple good experiences with a company, then refuse to use them again after one bad experience. My local motorcycle shop has fucked up once or twice in 8 years Ive been using them - it happens, and people are human, overall they do a great job. The are also very friendly, remember my name and ask how each member of my family is by name when I walk in the door. Thats loyalty, and it has to go both ways. You cant expect everyone to be perfect all the time.
franc123,
Nov 3, 9:15pm
Absolutely, relationship building with service providers has certainly become a lost art. In the motor trade this has definitely got harder, as far as new vehicles are concerned unless the customer has to come back for warranty or recall work you might only see the average km punter once a year for service, if that, company cars maybe twice. A new WOF is only required at the third year of it being on the road, and if it needs tyres or a windscreen or something then it goes to the specialist outfits for that, even more so if its leased.
bjmh,
Nov 4, 6:06am
I deal with Ford,Toyota,Mitzi ,Honda,Hyundai franchise dealers . all are very professional. mind you I've been here since "Moa's " ran up and down the street.The aftermarket parts supply industry is very cut-throat and competitive ,yet they still provide excellent service.
billyfieldman,
Nov 4, 7:27am
NZ businesses will sell things and services to you at fat margins and then proudly proclaim that they are New Zealand owned as though it would make all of us feel better.
mals69,
Nov 4, 7:52am
Yeah half the buggers in retail do not want to be there - so don't. Walk into a shop in Holland and you are greeted when you walk in and even a bye when you walk out.
gmphil,
Nov 4, 3:17pm
mate needed a stater motor and got one at sta . it crapped out so he returned ,they said had to refund as could help with replacement so he brought one trademe . he says is better and 40 buks cheaper and brought friday nite on line from aussie and found on door step lunch monday lol he says will contine to shop there .
craigsmith,
Nov 23, 11:09am
Is that a joke? If not pray tell why many of us buy what parts we can, including genuine OEM, from overseas despite the high shipping cost?
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