After abit of advise. Not going to name names but after having put less then 3000km on a car since I bought it the Transmission went bang. Its currently getting rebuilt but the repairer is charging me the excess of $300 , that's fine but is also charging me $400 for oil, cleaning fluids etc. I checked my policy and it does state in the what we do not cover section " Spark plugs, glow plugs, drive belts, lubricants, gas, filters, injector servicing and fluids" . Now my argument is the transmission has been fully rebuilt and I expect the car to be returned to me in the driveable condition it was in before it went bang and you obviously cant drive it without transmission oil, so if I refuse to pay for it the car is effectively still not fixed. Am I pushing sh%t up hill?
brapbrap8,
Sep 24, 8:23pm
Well first of all, why do you even have a mechanical warranty? And second, what did the dealer say when you took the car back to them when it broke?
After 3,000km it would normally still be the dealers problem to fix it, at no cost to you if it had a major failure like that.
franc123,
Sep 24, 8:29pm
Well if that's the condition of your mechanical breakdown INSURANCE policy (they are not warranties at all) then that's what it costs, but it seems damn steep for just oil. As above,what did the selling dealer have to say?
kinger7,
Sep 24, 8:29pm
The warranty was thrown in with the sale of the car and the dealer has just directed me to the warranty company .
kinger7,
Sep 24, 8:31pm
I understand that but wouldn't one expect the car to be returned in working order , that's what the mechanical insurance in my eye means. For example what if I had said, don't throw away that old oil it can go back in the transmission when its fixed? As far as I know there was nothing wrong with the oil
pandai,
Sep 24, 8:36pm
Mileage aside, how long had you owned the car before the gearbox went bang?
captaink,
Sep 24, 8:36pm
Basically, yes because it is there in the fine print, but I would still argue the point on the basis of being a 'full' repair. I used to tell them to put the old oil back in ! The other one to watch with gearbox repairs especially is where the repairer wont 'warrant' the repair if other parts which may not have failed at the time but in their opinion need to be done for them to warrant their work then end up being charged to you as generally the warranty company wont pay. So effectively if no one agrees to the extra work you can end up with a sub standard repair which can end up costing the warranty company down the track if it subsequently fails again or bites you in the bum cause it fails just after the warranty ends ! The devil is in the fine print.
noswalg,
Sep 24, 8:38pm
What is the vehicle? How long have you owned it?
franc123,
Sep 24, 8:39pm
That's not the way the insurance provider sees it though is it, it simply does not mean an entire repair will be cost free. As for using old oil, you've got to be joking. Used oil can be contaminated with water, coolant, metal filings, dirt, friction lining, and even be burnt depending on the nature of the failure. No garage or trans rebuilder would guarantee the work unless it was changed.
kinger7,
Sep 24, 8:42pm
Yes I was joking about the oil it was just a "what if" comment. The repair isn't free considering I have to pay the excess
kinger7,
Sep 24, 8:42pm
have had the car 6 months
kinger7,
Sep 24, 8:43pm
its a 2006 Holden
franc123,
Sep 24, 8:45pm
Holden what? They'res lots of different 2006 Holdens!
kinger7,
Sep 24, 8:47pm
You are correct , I apologise . Its a Commodore
asue,
Sep 24, 8:48pm
Daughter paid close to 2k when her 2007 holden trans $hit itself in February. Warranty covered the other 2k - she had rental car/tow truck etc to pay for that wasn't covered under the warranty and had only owned the car for 2 months. She has since had another sensor go out which cost $600 to repair but the warranty covered that. The fine print when you read it -hmmm Daughters car is Sports model commodore V8.
noswalg,
Sep 24, 8:48pm
Without knowing what you paid and what KM's the vehicle has done it's hard to say whether the dealer may be liable but directing you to deal with warranty company is not his business. And $400 for fluids sounds excessive to me.
franc123,
Sep 24, 8:54pm
Yep it does. I'll make a wild assumption and say its a 4L60E trans which merely takes Dexron 3 fluid, even including special cooler flush if that is what they are using the dollars sure don't compute.
brapbrap8,
Sep 24, 8:54pm
Same issue as the original poster then, the dealer really should have fixed it completely free of charge for your daughter, a transmission lasting 2 months is not fit for service at all so if she knew her rights she could have saved a lot of money.
kinger7,
Sep 24, 8:54pm
The total repair cost is $4800 covered by the insurance , plus the $300 excess I have to pay and the $400 there expecting me to pay for oils etc . There is only one transmission specialist where im located and he charges like a wounded bull . The kms on the car, according to the policy were 112000
noswalg,
Sep 24, 9:00pm
I think you should have a discussion with your insurer and ask for an exact wording of their terms, also dispute the cost of fluids and ask for an exact breakdown of the costs involved,
franc123,
Sep 24, 9:07pm
OMG, I would have got your nearest agent (Russells?) to assess it and if it was evident there was a major problem got them to price an exchange trans from GM for it, including installation and even the genuine AC Delco oil and then approached the dealer who sold it about what they were going to do. What you just posted isn't pretty reading.
noswalg,
Sep 24, 9:17pm
One thing I have learn't from mechanical warranties is it pays to have very thorough discussions with them on what is and is not covered before work is carried out.
clark20,
Sep 24, 9:42pm
Get the dealer to pay the difference, under the CGA. A 2007 car gearbox would not be expected to fail with only 112.000km within 2 months of buying, unless it was abused
sw20,
Sep 25, 3:59am
Like pulling teeth.
mrfxit,
Sep 25, 4:44am
The trans FAILED, this in turn will contaminate the oil. ANY repair agent will replace the oil & trying to reuse the oil from a failed trans WILL void any warrenty.
Since the public registrations are closed, you must have an invite from a current member to be able to register and post in this thread.
Have an account? Login here.