So we bought a vehicle from a dealer which came with a one year auto site warranty. It wasn’t in our region in fact 500km away. Sight unseen, but had a ppi done, some minor issues, which were fixed Anyway we noted a “clunk” when going into reverse 80% of the time I emailed the dealer within a week (was just before Xmas) about getting it checked out. I got no rely. I emailed today again, and I’ve been told to use my extended warranty. I know that the CGA applies her (I’m sure), up to the yard to fix. and to get a vehicle to checked out won’t be free, then there is the auto sure excess. So before I contact the dealer again I want some advice.
When buying a vehicle a fare distance away from where you live, would it be reasonable to ask the dealer ask for me to take the vehicle back to them? If they want me to use warranty is it too much for me to ask for them to pay the excess?
Thanks
sw20,
Jan 8, 7:03am
Ford Focus with Powershift automatic trans?
jojo76,
Jan 8, 7:06am
No, close but no cigar - a ford territory
budgel,
Jan 8, 9:05am
They are trying to get out of their legal obligations. I think you should politely point out that they cant contract out of the CGA.
tygertung,
Jan 8, 9:15am
The dealer should use the act not the warranty.
However I feel that it isn't the dealers fault that you live 500km away, so they shouldn't really have to arrange to have it transported back, but others may have other opinions.
supernova2,
Jan 8, 9:26am
The distance is a problem however it shouldn't really matter to the dealer where a repair is carried out. Unless he happens to have his own workshop he will be paying for outwork so if it's done in Auckland or Dunedin shouldn't matter a toss.
As for the autosure warranty who cares if that's used as long as the dealer pays the excess. Isn't the important point is you want it fixed at no cost to you?
jojo76,
Jan 8, 10:02am
Thanks. Yeah I just it sorted, with no or minimal coat to me
jojo76,
Jan 8, 10:06am
Good point, however it isn’t my fault it developed a fault shortly after purchase either. But thanks anyway :)
muppet_slayer,
Jan 8, 12:47pm
Sounds like some of the diff bushes have gone. A common fault with the territory (depending on the year).
3tomany,
Jan 8, 7:31pm
We twice now have had an issue with a car from another town that had a failure and on both occasions (different dealers) they were happy to pay for a diagnosis at our local garage and then approve the repair at our own garage after receiving the quote. Only issue was one dealer did not like the part price so supplied a second hand one themselves so it took a bit longer than necessary.
3tomany,
Jan 8, 7:32pm
That or hanger bearing and neither will be covered by extended warranty, however PPI should have picked that up.
jojo76,
Jan 8, 9:23pm
Which either the person who did the ppi did a shit job or it is neither those things and a part that cannot be seen. I’ve googled myself and came up with a few things, as mentioned earlier by another poster. Diff bushes, a broken or loose transmission mount or an issue with the parking prawl(?) My extended warranty says it will cover wear and tear, first time I’ve had one like that.
kazbanz,
Oct 1, 5:09am
Hey Jojo. You could/can argue the LAW backwards and forwards all day long between you and the dealer . Meanwhile the vehicle isn't getting fixed. Long and short -You are covered under the CGA and the dealer needs to pay-a week isn't "fair wear and tear" . BUT to get the truck fixed I'd suggest you offer a palatable solution to the dealer. That being that the truck goes wherever in the local area they choose for repairs. The warranty will be used as long as the warranty company agree to pay BUT you do not expect to pay one red penny.All costs not covered by the MBI are on the dealer to cover. Im suggesting a solution that gets the truck fixed. Otherwise you risk going down a big ol rabbit hole. If the dealer DOESN'T agree to that solution then you ARE covered under the CGA/SOGA. You then have the dealers refusal to pay for repairs on record. its a bit of a process but you pay to fix it then go to MVDT
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