hey guys with all the changes the the CGA and credit laws etc customers have a more acute understanding of their rights under consumer laws. But setting that aside. how long would you guys think is fair and reasonable for a dealer to accept responsibility for mechanical issues with a vehicle.? Yep how long is a piece of string without more info. so how about some better info 1)5 year old 50000km car. 2)10 year old 80000km car 3) 15 year old 140000km car 4) 20 year old 900000km car 5) 20 year old 200000km car 6) 20 year old and older car with average KM's for its age? assuming the car is Jap and nothing known to be a timebomb Again Im not talking legal cos that thar be a can o worms. Im talking fair and reasonable one human to another.
tamarillo,
Aug 1, 4:50pm
3,2,1, MONTHS. 4) and more 2 weeks.
beetle1234,
Aug 1, 4:52pm
What if the above car that meet,s the OP,s criteria is a Euro? Arn,t they timebomb,s. The GCA doe,s cover them,make,s me glad I,m not a car dealer.
beetle1234,
Aug 1, 4:54pm
PS. What jap car is eva a time bomb?
seadubya,
Aug 1, 4:57pm
1) 12 months 2) 6 months 3) 3 months 4) nothing (900 thou is fantastic, would sell quick if it was a red hilux). 5) nothing 6) nothing Nothing sold that a warranty can't be bought as an optional extra.
kazbanz,
Aug 1, 5:01pm
Sorry 4 should be 90000k
snoopy221,
Aug 1, 5:03pm
Im talking fair and reasonable one human to another.
Therin you are effectively talking reputation and respect. for same. Which can allude to some being more reputable than others. Assesed on a case by case basis- As Ya DO- L O L
kazbanz,
Aug 1, 5:06pm
yea but whats YOUR number on each of the 6 options.-a number that you would think--yea that's fair.
morrisman1,
Aug 1, 5:09pm
1)5 year old 50000km car. -- 1 year 2)10 year old 80000km car -- 6 months 3) 15 year old 140000km car -- 6 months 4) 20 year old 900000km car -- 3 months 5) 20 year old 200000km car -- 3 months 6) 20 year old and older car with average KM's for its age? -- 3 months
Obviously for unforeseen faults rather than wear and tear. I think that a dealer should stand by their product for a minimum of 3 months, thats only fair. Its going to cover the consumers from the dealers who put banana skins in the diff, or eggs in the radiator. Maybe thats an exaggeration but it does provide some kind of protection from known dodgy cars.
bwg11,
Aug 1, 5:12pm
1) 6 months, but not consumables like pads, discs. tyres, clutches etc. 2) 3 months, exclusions as above. 3) & 4) 1 month, exclusions as above. 5) & 6) A 5/5 warranty - 5 kms & 5 mins.
dinx,
Aug 1, 5:15pm
I dunno, for the older ones, personally none unless the dealer was deceptive, such as knowing it had an issue and not disclosing it. I don't think the answer is the at clear cut
The newer ones, again to me it depends more on the the nature of the fault found. If its a known fault or recall etc and the dealer didn't address it. If the price comes down because of rough paintwork or some other declared fault, then to complain about a closely related issue down the track is a bit of a double standard if it was a negotiation point.
2sheddies,
Aug 1, 5:17pm
To avoid making it overly complicated and/ or confusing (cos it dunt take much to confuddle Joe Public) why not just do a 12 month warranty with the usual T's and C's on everything sold off the yard. With the exception being those end of life trade in auctions. Maybe they could be 1 month. Most reputable dealers don't sell old worn out crap anyway, and good buyers do due diligence, so 12 months is alright.
bwg11,
Aug 1, 5:18pm
Just a comment, if manufacturers, with a couple of exceptions, warranty a new car for 3 to 5 years, is it reasonable to expect a dealer in, the case of a the five year old car, to extend the warranty to 6 or more years?
EDIT: If you want a 5 or more year warranty, buy a new car.
kazbanz,
Aug 1, 5:19pm
2sheddies--so you think 12 months on anything sold?
2sheddies,
Aug 1, 5:27pm
I thought so. as I say, makes it seem less confusing. But then. I'm basing that on good vehicles sold by reputable dealers such as yourself who stand behind them. don't know how some of the less upstanding members of the industry would fare with my idea.
franc123,
Aug 1, 5:33pm
1/ 3 months/5000km 2/ 2 months/3000km 3/ 1 month/1500km 4/ and below, WOF issued in last month and no warranty
Does this look vaguely familiar to you older readers/posters?
You want more protection than this you buy MBI from any provider of your choice as you would normal insurance, although IMO the dealer and buyer should be able to upgrade a well above average example of a model to a higher category by mutual agreement and sign it off on the VOSA etc.
As a footnote any SERIOUS defect on an under 5yo/100k vehicle should be the manufacturers responsibility not the sellers, I'm talking about major drivetrain and running gear failures, ie things that are actually required to make it function, assuming proven service history and no evidence of misuse, and of course the normal stuff vehicles would be recalled for, and free software upgrades too.
wayned,
Aug 1, 5:38pm
I think anything 2000 or newer (15years) should have 3 month warranty (maybe 6months on motor & gearbox). Anything older 1 month. Maybe high milage vehicles, could be sold without warranty as $1 auction only, but that would limit sales to Trademe only.
tgray,
Aug 1, 5:43pm
It completely depends on what is wrong with it. I sold a low K 2004 Toyota 5 months ago and the customer travelled 7,000k and there was a problem with the engine. I replaced it and we went halves on the cost. What is reasonable is normally at odds with the buyer and the seller, both who have a vested interest in opposing outcomes.
stevo2,
Aug 1, 6:04pm
1- 9 months 2- 6 months 3- 3 months 4 and above- 1 month up to 100,000km. After 100,000km on a pro-rata base. ie dealer pays 10% less for every 10,000km vehicle has done over 100,000km
tigertim20,
Aug 1, 7:30pm
Im sure its on everyones mind but its hard to say, because it depends on the nature of the mechanical failure.
Give me ANY car, and I but I can fvck virtually any mechanical part on it in 3 months, regardless of age, or mileage.
the big question, this is, of course, impossible to answer = how was it treated in the time between it being driven off the lot, and it being returned with a fault. has it only done 5000km in 2 months? - has it been track thrashed or rally driven or oil starved, or, or, or, or, ?
it needs to be a case by case thing I think.
tgray,
Aug 2, 9:23am
It says 'at time of sale' but there is a durability aspect to also consider. Again, subjectivity enshrined into law is simply asking for problems. What happened in the 7,000k's since being sold in post 18? Who really knows, but the law always errs on the side of the customer. I can't prove they thrashed it, but that may well have been the case.
franc123,
Aug 2, 11:34am
Wrong oil put in by the dealer that sold it? Sorry mate couldn't resist;)
tillsbury,
Aug 2, 11:51am
Wow. Long periods suggested here. I'd have thought 1) 3 months and 2) perhaps a month, nothing for a car older than 10 years. But then I'm only ever a purchaser. I'd always buy an extended warranty for a second-hand car so wouldn't even be considering going back to the dealer unless it was in the first week and something major blew up.
kazbanz,
Aug 13, 1:35pm
Bit of a dredge.but anyway. Honest opinion guys please 1995 motor car sold for under $3000 Full PP inspection carried out .No faults found. A week from purchase engine overheated to the point of melted piping. Engine replaced by dealer. Cause turned out to be a hole had developed in a heater hose. Car was driven hot long enough for engine to be non recoverable. 10 months and 12000km later buyer wants money back because car doesn't idle (common issue cheap to repair in that model) and according to their mechanic is a "ticking time bomb" Dealer offered remedial work to idle issue -buyer refused My thinking is 10 months 12000km. 20 year old sub 3k car the owner has to accept responsibility for their own car. Whats your take ?
wayned,
Aug 13, 1:46pm
Generous offer to fix idle issue. Not entitled to refund. Offer refund, on a basis of $25 a day hire car fee for the last 10 months, 'oh sorry you owe me $4500'
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