On Sunday afternoon I purchased a fairly new ex lease Toyota from a large company and it could of gone to auction but I got it with the buy now price because I didn't want to miss out. I was asked to sign the condition sheet (it was basically waved under my nose and said 'do you have any questions'?) and drove off with the one key because I hadn't actually noticed it there was one and thought I could easily source another. I took it to a Toyota Dealership today to see if I could get another key and they asked where the other keys were and I said that's the only one I had. They are sold new with two black master keys and a grey key and I only have the grey key and was told I can not use it to get another one cut and if I lose it I will have to get a new computer for a cost of around 2k which is also written in the ownership manual. When I went back to the auction place I told them this information and they basically said it was untrue and they can get new keys for around $800 at some auto place in Epsom and 'do it all the time'. I asked them to source the master from where they got it from and the Salesman asked their Manager who said 'well that's what it came with' so basically it's tough luck for me. I wouldn't of purchased the car had I of known an extra key was going to be such a drama and extra cost and I feel mislead. If the key was the master there wouldn't be an issue because I could just get it cut. Does anyone know where I stand legally and if I do go with the $800 option is this a legit option?
intrade,
Jul 12, 6:13am
well can you upload a photo of the key ? www.iforce.co.nz and exact car make model or post the numberplate of the car we can look it up on carjam.co.nz Some can be a nightmare. you wont need a new computer if you loose all keys but its gona be quite a job of opening and reading the eeproms to make a immobilizer chip from it. So yes and eaven if you have a key to just unlock the car . the chip could potentially be cloned if it is a easy toyota chip.
What part of this process do you feel you were mislead? Where do you stand legally? If they promised you a second key and they failed do deliver, then you have a case. You say you were asked to sign a condition sheet. This concerns me. It wasn't some kind of waiver to contract out of your consumer rights, was it? If so, it is meaningless and unenforceable. It won't get you a second key, but it will protect you if you have problems post sale.
franc123,
Jul 12, 6:31am
"I wouldn't of purchased the car had I of known an extra key was going to be such a drama and extra cost and I feel mislead".
Welcome to modern car ownership! Obtaining replacement keys on ALL new cars is an expensive drama. Due diligence needs to be applied when buying especially in the case of ex lease cars because they are used and dumped like paper towels and nobody gives a toss and the keys end up in different locations, if the seller won't pay for an extra ask them to make inquiries with the previous driver about where the extra key is, someone must have it.
buyit59,
Jul 12, 6:32am
The condition report will be the report that Turners do now with all their auction vehicles and highlights tyres depth , dents ,scratches etc AND number of keys . It is not them trying to get out of CGA . cos they can't !. If I have done this right a report should be on here =https://www.turners.co.nz/Cli- ent/GoodItem/ConditionGuide?go- odNumber=18101123 . Probably an ex lease car that the lessee has lost the other keys . Bugger !
suenz75,
Jul 12, 6:33am
I feel mislead that i wasn't told that getting an extra key was a costly exercise. It was late on Sunday, their computer system went down, I had already been there along time and just wanted to leave so I didn't read all of the condition sheet word for word and just signed it which has proved to be a costly mistake on my part.
tgray,
Jul 12, 7:07am
Sorry, that is not a definition of being mislead. If they said getting a second key was not a costly exercise, you were mislead. If they said there was a second key and there wasn't, you were mislead. If they said they would get you a second key and they didn't, you were mislead. You were not mislead.
mojo49,
Jul 12, 7:32am
A bad case of Buyers remorse. Did not do your homework. Rushed in and paid "Buy Now" when you could probably have brought it for less at auction. Did not check enough other same models out and find out more about modern cars. Bad decision making with potentially costly outcome. Suck it up!
marte,
Jul 12, 10:12am
Spare keys can be a dealbreaker. My car only came with one. But it was sold with 1 or 2 transmitter keys, a mechanics key, a car parking attendants key & surfers key (plastic, no chip, can be attached to you while yah surfing & opens the car & glovebox so you can get your proper key)
supernova2,
Jul 12, 10:21am
As a start I'd go back to the idiot Manager at Turners and ask him to contact the previous owners to see if they still have the other keys. Don't let him fob you off with the usual Turners answer of "Can't". I'd bet 1's still on the drivers partners key ring and the other is probably hiding in a draw at the office or some such. See how you get on and come back for step 2 if you get nowhere. The sentence, requiring the buyer to sign, at the bottom of the Turners Condition Guide was added the day after I had a huge argument with a Turners regional Manager about nondisclosure. Just had a look at a random Condition Guide and I think they have even alter the wording in the grey box towards the top as well. In my case I got a 100% refund and they even came and picked the pile of shyte up.
suenz75,
Jul 12, 4:10pm
This is from the ownership manual, Your vehicle is fitted with an anti-theft immobiliser system. This will prevent your vehicle from being driven without a valid key. You must have at least one master key or smart key for a new key to be programmed. Failure to retain at least one master key or smart key will result in the need to install a new engine computer.
Which is what the Toyota dealership was saying to me and nowhere does it say what colour the master key is so I have purchased this car in good faith assuming I have been sold the master key and could easily obtain another one, had I of known that it wasn't the master key I would of taken this into consideration because I looked at three identical Cars and that definitely would of been a consideration in my choosing one. I still might contact the Commerce Comission and see what they say about it. Thanks for your replies.
nice_lady,
Jul 12, 4:37pm
Turners have an obligation under the CGA and cannot contract out of that. I'd say that unless it was made clear to you IN WRITING and you've agreed to the condition then the fact that it'd cost you a couple of thousand dollars to replace the computer due to a missing master key could be a substantial part of the value of the purchase. and a possible dispute.
tgray,
Jul 12, 5:09pm
I wish you the very best of luck.
desmodave,
Jul 12, 5:17pm
You may be surprised at how many item's sell for above the buy now price . Quite funny watching people having a biding war for a car they are paying to much for .
shakespeare6,
Jul 12, 5:58pm
Good Luck - chalk it up to an emotional purchase . I have bought a few cars from turners both auction and worked a deal on the buy now. Your first problem is you let your emotions rush you. Turners in my experience provide a pretty good service. You would not of just had the paper work waved under your nose. They pass you the vehicle condition report it to you and ask you to read and sign. DNear the bottom of the report there is a section “ number of keys†did you not read that ? When it said 1 before signing did you not decide to not go through with the sale till you carried out further homework. you’re own due deligence? So you want CGA to insure you against your rush to get your new car home? I’m admit there are some real bankers at Turners but I’ve never felt there information was misleading. I mean number of keys 1,2,or 3
bigfatmat1,
Jul 12, 6:51pm
Regardless what the manual and Toyota say. Turners is correct this can be done without any keys or replacing ecm
intrade,
Jul 12, 7:44pm
That looks as if it is a easy key i have a identifaction tool for what chip a key is and cloning . the problem is locked keys like vag who are more difficult to clone on toyota i just wrote down the numbers to make a key if it is lost on a 2000 corolla I have not seen any videos of toyota being hard to make a key like that. There is a tool with no tokens but it dont do vag or i would already own that my self . plus there is a key dongle to make toyota keys who could liely work to programm a toyota key . All key lost will be more difficult to do then when you have A key in any case however.
kazbanz,
Jul 12, 7:59pm
Suenz75 Im sorry but you don't have a leg to stand on.There is NO requirement whatsoever anywhere for your car to have more than the one key you have now. It is a second hand car and comes with as many or as few keys as it comes with at that point in time. But having replaced more Toyota keys than the average bear I can tell you that a replacement key can be as cheap as $60 Where things get confusing is that the other keys will have push button central locking that you wont get by getting another copy of your existing key.
For your key login from manuafcturer. Thats going to be more difficult since we are the sister country of retardistan. The usa law of that you can force the manufacturer to hand out the code and the right to repair. might not apply due to the fact that we are offspring of retardistan. The only guy who should know how to get this login is franz as i think he works for toyota somwhere in new zealand.
lk104,
Jul 12, 8:24pm
Geez what a happy chap, feel free to leave the country anytime soon.
kazbanz,
Jul 12, 8:43pm
Nope--sorry you are wrong.
kazbanz,
Jul 12, 10:01pm
lk104 -sorry mon ya hafta know what he means. he's referring to "Toyota" Australia controlling what Toyota NZ do. Luckilly he's wrong in this case. Nissan Australia are the arrogant buggers who aren't standing behind jap import cars with the taikata air bag issue and they take the same attitude to all/any issues concerning jappas.
Ditto as long as you still have a key Counties locksmith do it for about the price you suggest
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