Here's a laugh. Ford called in our 2010 Ranger to replace the air bags. Whether faulty or not. A 10 year old vehicle and the company still stood by it.
Hyundai couldn't be bothered with a manufacturing fault in a key fob. As told to us by a Hyundai agent, that it is a known fault.
socram,
Oct 2, 8:31am
The real issue is that nowadays, keys are treated as consumables, but I can't understand why my $50 mobile, can lock the car, tell me whether or not the doors are closed, start it and warm it up, tell me where the car is parked, what the range is etc, but if the remote packs up like it did on two cars over the few years, years, it costs $300 or $400 for a replacement?
Oh, and not all keys can be replicated by third party el cheapo suppliers. Some modern keys also contain the car's service history.
scuba,
Oct 2, 8:42am
Capitalism at its finest- when you have a captive market think of an outrageous figure then triple it.Nothing to do with cost and nothing the customer can do about it.
joanie04,
Oct 2, 9:11am
Potential problems with air bags are a tad more serious than a key fob. Quite ironic they are replacing air bags.
sw20,
Oct 2, 6:22pm
The airbag recall has been going for the past four or so years across nearly every manufacturer. Hardly ‘standing’ by it. They are doing what is required like every other manufacturer.
kazbanz,
Oct 2, 8:21pm
So despite huge publicity you have chosen to carry on driving your dangerous car on NZ roads for over 2 years. So YOU are one of the 4000 drivers the government says they are trying to capture/
richardmayes,
Oct 2, 10:44pm
But INSTEAD of doing that, you've spend the better part of a DAY making phone calls, and driving to at least 2 different Hyundai dealers, on some kind of Quixotic quest to score yourself a victory by re-affirming that great big chip you've obviously been carrying on your shoulder about what total jerks all Hyundai dealers are, ever since that one time a Hyundai dealer didn't want to buy the old guy's car back from him (for whatever reason.)
And after all of that you're still sufficiently hot under the collar and sore about it all, that you've decided to make a thread about it on here.
I'm sorry but you sound insufferable. No wonder nobody at any Hyundai store wants to bend over backwards for you and give you 50% off or even a freebie.
Remote control key fobs for almost all makes and models, are inordinately expensive for what they are, this isn't news. Look after your key fob, or bite the bullet and get a new one, or buy yourself a 1971 Triumph 2000 that is guaranteed to never need a replacement key fob.
Hyundais now are gorgeous little cars. They first appeared in NZ as a third-tier, dodgy sounding, ugly looking asian imports just as I was starting to take interest in cars as a teenager. Today, they've made themselves into a trusted brand of quality in NZ that most normal people would look at side by side with mainstream jappers, especially their SUV models, that's pretty cool for 20 years' work. NOBODY is going to boycott them on the strength of what some obvious malcontent writes on here.
Someone in the street where I work has a bright yellow Veloster Turbo, it's a fully sexy little car, dollar for dollar wise I'd own one of those over a "Mini Cooper" any day, if I was in the market for a small car with a bit of fizz.
Thank you for your attention. You're welcome.
saki,
Oct 3, 2:50am
sympathy between s@(^ and Sy^$#@s in the dictionary.
smallwoods,
Jun 20, 4:20am
Wife has a little i20 Hyundai that we bought off her elderly father (now 93) a year back. Car is 2012, but only 30,000km's on the clock, we got it at under 25,000 Well, yesterday the blade in her key fob fell out onto the ground. I thought a little pin pushed back in would fix the job. But no, it has cracked the main body.
So off to local agent, $300 for new fob, what? Wife then thought that it was a manufacturing fault, as explained by local agent, so rang head office. They sent her to where the car was bought from, HB (Hastings) by her dad. They flicked her off to HB Napier, their head office. All stating "fair wear and tear", "out of warranty"? Now talked to manager in Napier and I said (took the phone off the wife) "you do realise this key fob is going to reflect on us NOT buying another Hyundai car. Explained to him how Ford looked after us when our Falcon had a problem at 108,000, hence why we have stuck with Ford for years. (Yes we have a Hyundai, it was a cheap runabout from her father and no car dealer wanted to buy it, at any price at that time)
Now not worried about the cost, even that I can jerry fix it for a couple of dollars, but it is costing them a likely purchase of a future car from us.
kazbanz,
Jun 20, 4:31am
Hang on a mo. 8 years of use and you want it replaced for free? Really? My strong suggestion is to go see an automotive locksmith who Im sure will sort you out for about $100
sw20,
Jun 20, 4:34am
Hahahhahahha. Dreaming.
a.woodrow,
Jun 20, 4:35am
Why would Hyundai help you? you didn't buy it off them, there is no goodwill!
smallwoods,
Jun 20, 4:54am
Just knew most would see it that way. No, we don't WANT Hyundai to pay for it. They can choose to or not. But Ford did go the extra mile on a car we bought 2nd hand (low km,off their dealer)and have since bought 2 more brand new. Transmission job cost was $4500, that Ford carried at 108,000km. Key fob is $300 at 30,000km. Car was new to FiL.
Big deal!
smallwoods,
Jun 20, 4:57am
Can fix it with a number of compounds for $2-$10 myself.
smallwoods,
Jun 20, 4:58am
No, just pointing out the difference in service provided by 2 companies.
smallwoods,
Jun 20, 5:00am
Umm, FiL did. We took it over after he went into a rest home and couldn't drive any more. He had bought 3 or 4 cars from the same dealer over the years. Then they didn't want this car to sell, as he wasn't trading in on a new one. Great "goodwill" there?
ginks,
Jun 20, 5:13am
One word, you are a scrooge. I would never want to do business with someone like you. smallwoods.
superdave0_13,
Jun 20, 5:35am
Same thing here. Iv'e got one of those VW fold out keys that are well known to fall apart where the blade meets the body. I really only need the plastic enclosure but nope $330 smackers for a full replacement please.
cjohnw,
Jun 20, 6:03am
Well, I received quite the opposite from Ford NZ over their lousy Ford Focus gearboxes. Bunch of a***holes IMO.
kazbanz,
Jun 20, 6:34am
You are not a customer of Hyundai you were a customer of Ford . If l recall correctly it was a factory warranty claim on the ford . A key is a consumable
differentthings,
Jun 20, 6:34am
Tell that to all the people that brought a Ford Focus with a dual-clutch transmission. lol
saxman99,
Jun 20, 7:27am
eBay usually has new fob shells for a few bucks, just change all the guts over. Carefully.
smallwoods,
Jun 20, 8:16am
In yet, you post twice?
smallwoods,
Jun 20, 8:18am
Just pointing out a small thing like this will impact our (the wife's) decision to buy another Hyundai. I've said a couple of times, I can fix it in a an hour or less for between $2 to $10.
sw20,
Jun 20, 8:19am
Two for the price of one. They thought you might appreciate the generosity.
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