The battery in the fob is a consumable, the key itself, less so. Are you missing the 30,000km, most would clock this up in 2 years. We have had it for about 6 months and clocked 7,000 km.
smallwoods,
Jun 20, 8:23am
I expect most didn't return for another Ford? Again, this is the point I'm explaining. The natural inclination of Hyundai to refer to "out of warranty" without looking at the possible windfall of "here, we will see what we can do"
peanuts37,
Jun 20, 8:50am
Possible windfall, most companies would see 'possible windfalls' every day. If they gave in they would go broke giving away freebees never to see the people again.
tegretol,
Jun 20, 9:07am
So what's the big deal and the rant at #1 all about then? How long did that take you to write and how long would it have taken to effect the repair you say you can do so easily?
franc123,
Jun 20, 9:07am
You threatened a dealership that you never bought a vehicle from in the first place with withdrawl of repeat business all over the failure of an 8yo keyfob casing that could have been subject to goodness knows what in the way of mechanical stress in that time? Get yourself a new casing from somewhere selling one cheap, change it over and suck up the cost. Incidentally $300 isnt an unreasonable price for a complete genuine new key supplied, cut and programmed to a car supplied through a NZ agency.
I entirely disagree. The OP is making a comment about the Dealer and the Dealers willingness, (or not), to retain a customer who will with some certainty spend a lot more money with them in the future. The OP said they themselves were not worried about the cost. Really they're just 'testing the water' so to speak and they've found the Dealer to be somewhat wanting in the 'good customer relations' dept.
amasser,
Jun 20, 7:09pm
There is no guarantee of business for the Hyundai dealer so it is not good business on their part to offer 'bribes' to potential customers. As the vehicle has done only 30,000 km., any business is probably several years away. After 8 years, would consider the failure was due to fair wear and tear. Distance travelled is not as relevant as the treatment that the key fob had.
stevo2,
Jun 20, 8:18pm
As a customer of Hyundai since 2013, I can honestly say their customer service is better than ANY other brand that I have purchased. I have had several new cars over the years so have a good feel about what the companies do for their clients and Hyundai beats them all hands down. Im on my second iLoad van. The only fault with either of them was my stereo screen went blank for one day, I told them about it when it went for its next service and it came back with a software upgrade and Android Auto for free. The dealer always gives me 10% off my servicing as well. Hyundai sends me 2 free VIP tickets to The Field Days every year, I've had fuel vouchers and other assorted bits n pieces. By comparison, the others makes after sales (including FORD) have been pathetic.
differentthings,
Jun 20, 8:26pm
so you brought a second hand 8 year old car and you want anything that breaks on it fixed for free as long as you own it with the slight possibility that sometime in the future that you might buy another one.
kazbanz,
Jun 20, 8:45pm
Its YOU that are missing the point 1) YOU and your wife are not customers of Hyundai and never have been 2) the vehicle is 8 years old More importantly it is 8 years post purchase. 3) The AGE of the key and its number of use cycles/how its been treated is more important in this situation I see this as the person walking into my yard demanding repairs to car they did not purchase from me. -AND I sold 8 years ago. Frankly I would not want to sell that person a vehicle.
bumfacingdown,
Jun 20, 9:00pm
They ducked one there
smallwoods,
Jun 21, 1:36am
Bingo, we have a winner. Buying brand new is mostly what we do.
Actually just bought a brand new Colorado as a retirement gift for our manager, been with us 28 years.(yeah, a real scrooge, lol)
SO the cost of the FOB has absolutely NOTHING to do with this action.
It is the company and dealers automatic run to why NOT to do anything. The wife started it off without me knowing. As i pointed out, it will be a less likely vehicle I will be involved in, in the future.
smallwoods,
Jun 21, 1:37am
No, actually lost a sale. You can guess, but I know.
smallwoods,
Jun 21, 1:38am
Lol, there was NO demanding. Just pointing out a defective part. Even the local dealer said they are known for it.
smallwoods,
Jun 21, 1:42am
Correct. His dealer he bought it from, didn't want it back to resell, even on behalf of.
FiL had bought about 6 cars off this dealer in the time I have been involved with the family. Now he's in a retirement home and no more sales, they washed their hands of him.
The family only got offered $5k for it, so sold it to us for that, minus a bit. Insurance valued it at $12k.
smallwoods,
Jun 21, 1:43am
Cheers, will show the wife.
smallwoods,
Jun 21, 1:46am
Mainly sentimental value, as being her dads last car. Low k's are a extra. Our son had FiL's old Rav which went to the BiL, before the wife bought that off him when he was looking at selling and our son had just returned from OE.
franc123,
Jun 21, 1:48am
They are under no obligation to help you at all, you are not getting that you are not technically a customer of theirs, a potential one at best, and Hyundai NZ are not responsible either on such an old vehicle. If the repair cost is not a problem, why do you have a complaint? You are just trying to get free stuff and chucking your toys because you arent getting it and know you arent entitled to it.
smallwoods,
Jun 21, 1:52am
Wasn't a "rant" Title said "sob"
More of a 'explore peoples perceptions'.
smallwoods,
Jun 21, 1:59am
Oh, give it a rest. No where did I say they were under obligation. i didn't ask them for anything. the went in to see if it could be repaired. Was told it was a throw away item. We had thought a little pin had fallen out. The dealer said it was a common fault!
That is where the trouble started.
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