compromise from all parties involved the only solution
skull,
Jan 7, 9:10am
If the garage is being paid by the MBI then surely the dispute is between the garage and the MBI. I don't understand how the garage can adamantly claim that the transmission seal has been cooked by the engine overheat without even looking at the seal. If the car owner has a dispute is must be between himself and the MBI because the MBI arranged the repairs with the garage.
mechnificent,
Jan 7, 9:15am
It'd be too bad if it caught fire in his yard. just saying.
franc123,
Jan 7, 10:16am
Yup in view of the connection to the original insurance claim one or both of them need to be conducting and paying for a post mortem of what's gone wrong.
serf407,
Jan 8, 2:37am
Offer them the 'FairGo' resolution service. The insurer probably does not want their name on tv nor the car garage. Just depends whether the car owner wants to be on tv.
There are likely precedent setting cases where these things have been sorted out. Just 'search' through the names of the mbi companies and cases that are on the public record/ in media articles.
dlin9,
Jan 9, 5:49am
My point of view is the workshop that did the repair needs to suck up the labour & pull the transmission out to start off with. The job isn't complete if it's leaking & regardless of whether they did stuff it up they look bad. If they pull it out & find something unrelated that they couldn't have noticed it's either the customer or MBI that pays. If they stuffed it up well that's the cost of doing business
mechnificent,
Jan 9, 5:54am
Absolutely ! It doesn't matter how long a job takes, as long as it's perfect at the end. We can adjust the bill, but we can't adjust our reputation.
bitsy_boffin,
Jan 9, 10:22am
Owner's dispute is with MBI, MBI's dispute is with mechanic if you ask me.
From owner's position, the MBI was to effect repair of the vehicle, they have not done so.
If I was owner I would be vigorously pursuing dispute against the MBI, it's MBI's problem how they get the vehicle back on the road, not the owner's.
paul271,
Jan 14, 6:57pm
i got caught out like this years ago on an engine swap, some manufacturers have different cranks for auto/manuals, and if you swap an engine from a manual into an auto, the hole in the end of the crank is bigger, (to accomodate the spigot bearing), so it doesnt support the snout of the converter, and then the converter "wobbles" while driving, causing the seal to leak/fail. Just another suggestion?
evotime,
Jan 14, 8:43pm
I wonder if it still has clamps on the lines from when the radiator ( with internal transcooler) was replaced. Also the transfluid level should have been checked since the cooler was removed. Either that or converter seal dislodged/badly damaged on removal of engine if the mechanic didn’t dislodge the converter from the crank and it tipped knocking the seal. Either way every workshop I’ve worked in it would have been diagnosed before I went home and the customer informed either we screwed up or this is what it is.
franc123,
Jan 15, 12:38am
If that hasnt been noticed they need a trip to an optometrist. Trans cooler lines are not under high pressure anyway, what comes out is only a small amount of what's just come through the converter and there is no resistance in the cooler circuit to create pressure as it's just dumped back into the trans casing.
lookoutas,
Jan 15, 11:33pm
This is the best answer so far. It wouldn't leak straight away, but would s. itself pretty soon after. One year different in manufacture can make a difference.
kazbanz,
Jan 16, 12:31am
Its semi sorted. Owner has said go ahead and pull the gearbox out. ie has "in theory" agreed to cover the costs. The MBI company have told the garage they won't pay a penny unless they see the gearbox split from the engine.
lookoutas,
Jan 22, 5:43am
And the answer is?
kazbanz,
Jan 30, 9:08pm
Sort of happy ending for anyone that wondered. Owner "paid" to have the whole deal dropped back out. Once cracked apart the leak path was obvious. The assessor from the MBI took one look at the split box and engine and pointed out where the oil came from. The owner of the garage concerned had a total melt down NOT at the vehicle owner or the MBI guy but at the mechanic and apprentice concerned for trying to cover up a stuff up. Apparently it was an "epic" melt down. Owner has their vehicle back and hasn't paid another penny towards the repair. The garage owner said that what they had paid for stripping the engine covered the normal excess and fluids so far as he was concerned they were square.
intrade,
Jan 30, 9:17pm
ok number 1 you dont let a apprentice do a job hat you dont supervise when there is potential for expensive comeback. Number 2 you have to have insurance if you have employees to cover such events.
kazbanz,
Jan 30, 9:20pm
I think you missed the most important point- if you mess up -admit it as a possibility and move forward from there.
sw20,
Jan 30, 10:05pm
This is the golden rule. You don't get in trouble for messing up. You get in trouble for not telling the boss that you messed up. Even more so if you try and hide it.
franc123,
Jan 30, 10:08pm
And don't deflect blame onto others! Dead right, you make a cockup, admit it and do what you have to in order to rectify it. Mistakes happen, but how rectification occurs is critical, reputations can be severely damaged depending on how service providers proceed. This stuff DOES get talked about in the community.
bumfacingdown,
Jan 31, 3:59am
Thanks kazbanz, all to often these threads disappear with no result reported
kazbanz,
Jan 31, 5:08am
In fairness to the guys concerned.They were trying to do the work 2 tradies and an apprentice would normally do. And mechanic wasn't an admin person.That was the bosses job normally. Not saying he did the right thing --but it musta been a real head F####
lakeview3,
Jan 31, 5:12am
Thanks for the update.
Made me think of when I took my car to a new place (friend was working there) and they discovered my accelerator cable was broken and had been tied together. Had been serviced by the SAME mechanic for 12 years prior so yeah needless to say I ain’t NEVER a going back there. Unreal, ypu think you trust someone. AND they weren’t cheap. That’s how they repaid my loyalty?
muppet_slayer,
Jan 31, 5:49am
Typical 'grease monkey' job. Rip shit or bust amateurs! It's obvious they f ed the torque converter seal carrying out the engine replacement.
marte,
Jan 31, 6:38am
What actually was the cause of the Trans fluid leak?
Was it a damaged seal on the torque converter?
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