Brought a car and 4 months later.

BTW - If a warranty company is picking up a bill for a potential $10k they are well within their rights to send it to a repairer of their choice. They also do this so they are dealing with people they know and trust .

I vote Kazbanz too, he's a dealer and his info is on the money.

Also, its a but harsh of everyone to think just because in this instance a DSG box died, they are all unreliable. As we speak I have a Nissan box in a million bits on my garage floor. Admitidly the DSG box was prob not getting 8500rpm 4wd launches like mine.

I have to wonder how old you are with such an immature comment especially when I've never said what you quoted me as saying!.

I''m not looking at buying a Mk5 Golf wagon simply becuase Jazz is so passionate about them.
I've read reviews from websites like Top Gear (who certainly say what they think), spoken with several people off line including mechanics and would not touch one unless it had full service records.

Sure am Craig but NOT just on what Jazz has said.
It would be very foolish to buy a car based on one person's opinion which is why I have spent a considerable amount of time researching about them.
Although haveyet to take one for a test drive as people love them so much they want to keep them lol

unfortunately for op this^^ is so true. blew up right in their faces and all over the net.

maybe jazzpianoman will be a little less aggressive in his euro trash promotion in the future

Yes, as Jazz says, all the dealers with their vast experience in the motor industry over many years are all just 'knuckle dragging trolls'.
After all, what on earth would they know about cars and their reliability!

I notice he edited his post at #122 & removed the part where he was bagging the dealers who had posted here too.
Embarrassed, much!

I must admit his literacy skills are spot on.
He is a great speller and his paragraphing and punctuation are flawless. Perhaps he is a proof reader by trade!

Suffers massive head swell, full of his own importance.should be a politician!
Trolls.indeed!

Good to see some maturity in this post, are you wannabe politicians or haven't quite got out of the kindergarten stage!
I feel for the O.P having to grind through all the crap to try and get a decent reply for some help!

There is a vast difference between a) buying new and second hand b) buying a relatively rare european car in New Zealand based on reviews and/or the situation in Europe.

The fact of the matter is, buying a 'common' car in whichever market you are will make servicing and parts far cheaper.The Golf, although it has become far more common recently, is still not backed up to the extent that most Japanese and Australian cars are here by dealers/garages and parts suppliers.

Really!
She has had plenty of good advise already (Kaz in particular).
Lighten up.

kelsie --Ill try again
First things first. You have purchased a motor vehicle from a licenced dealer
The very FIRST thing you need to do is to contact the dealer that sold you the car. NOT the salesman. You need the person who makes the decisions. This is apsolutely VITAL.
Don't get agro or upset. Simply spell out what is wrong with the vehicle and tell them you do actually have a (brand xxxx) warranty. Explain that you do need a vehicle for transport.
Then ask them to tell you what they want to do about the Gearbox issue.
at this point whatever you do don't get at all agro of upset -remember the old saying ":a teaspoon of honey.""
Leave them to organise the details but explain that the warranty company wants the car to go to XXX company for repair.
If they say they intend to do NOTHING then come back to us because 4 months is NOT a fair and reasonable time for a gearbox to last.

--From here on Im speaking from MY OPINION (I am a car dealer)
There shold NEVER be a cost to the customer on a 2007 77k car they have owned for less than 6 months. So the cost is between the dealership and the mechanical breakdown insurance company.
The OP has NOT spoken to the owner or manager in order for them to organise what action they will take.Without doing so then the OP is breaching her responsibilities under the soga and cga.
If you decide to go down the path of rejecting the vehicle for a major fault you need to be aware of what you need to have done first.
I feel you do need to give the dealer the opertunity to recify the fault in a professional and timely manner. Should they choose not to--ie refuse to repair the vehicle then you have a claim The OP could attempt to reject the car for a major fault but without the owner being given the opertunity to rectify the issue then I have a fairly good idea which way the mvdt will rule.
Kelsie--Look its entirely possible that the car gets sent to Auckland for repair because the specialist repair centre is is Auckland.
From your feedback the "agent" is a mechanic you took the car to and in fairness they aren't getting the work so want their car back.
This is why you need to talk to the boss at the dealership -explaining you can't be without a car.

kelsie --Ill try again
First things first. You have purchased a motor vehicle from a licenced dealer
The very FIRST thing you need to do is to contact the dealer that sold you the car. NOT the salesman. You need the person who makes the decisions. This is apsolutely VITAL.
Don't get agro or upset. Simply spell out what is wrong with the vehicle and tell them you do actually have a (brand xxxx) warranty. Explain that you do need a vehicle for transport.
Then ask them to tell you what they want to do about the Gearbox issue.
at this point whatever you do don't get at all agro of upset -remember the old saying ":a teaspoon of honey.""
Leave them to organise the details but explain that the warranty company wants the car to go to XXX company for repair.
If they say they intend to do NOTHING then come back to us because 4 months is NOT a fair and reasonable time for a gearbox to last.

--From here on Im speaking from MY OPINION (I am a car dealer)
There shold NEVER be a cost to the customer on a 2007 77k car they have owned for less than 6 months. So the cost is between the dealership and the mechanical breakdown insurance company.
The OP has NOT spoken to the owner or manager in order for them to organise what action they will take.Without doing so then the OP is breaching her responsibilities under the soga and cga.
If you decide to go down the path of rejecting the vehicle for a major fault you need to be aware of what you need to have done first.
I feel you do need to give the dealer the opertunity to recify the fault in a professional and timely manner. Should they choose not to--ie refuse to repair the vehicle then you have a claim The OP could attempt to reject the car for a major fault but without the owner being given the opertunity to rectify the issue then I have a fairly good idea which way the mvdt will rule.
Kelsie--Look its entirely possible that the car gets sent to Auckland for repair because the specialist repair centre is is Auckland.
From your feedback the "agent" is a mechanic you took the car to and in fairness they aren't getting the work so want their car back.
This is why you need to talk to the boss at the dealership -explaining you can't be without a car.
Now kelsie please read this post end to end -I promise I'm not having a go at you.
You asked people on a motoring messageboard if you should purchase this vehicle.You did in fact reject the advice of most people.
On that basis I feel you have weighed up the risks of owning a 5 year old highish performance VW and decided the risk was worth taking.
But now the very thing you were warned would happen eventually has happened.
Now the good bit. Rather than rejecting the car I'd suggest you instead ensure it goes to the very best place for repairs available. If thats auckland so be it. What you will end up with is a car with the failed components -likely most of the gearbox replaced with new parts.
You will end up with a car which is still covered by the MBI but also has a
12 month warranty on the gearbox rebuild.

Timmo I definitely agree with your post.
That is why I have spent a lot of time reading and talking to various sources about the Mk5 Golf wagons including reviews written by people who have test driven/owned them in Australia and here.
Apart from Beetles, I hadn't seen many VW's however in the past year I've seen so many Golf hatches and several Passat wagons and sedans.
I'm wanting a '08 onwards small wagon to replace my '96 Corolla and the Golf is the only one I've seen that I like - the late model 'rolla wagons and Focus wagons don't appeal to me at all!

KelsieIn your locality the actual garages are well-IMHO-
Not that proficient.
NOW as to a vehicle going to auckland to the people ALLOWED to pull the automaic apart.
That will only be one place IMHO.
Eastern automatics.

May i politely suggest you google Eastern automatics

And perhaps simply describe what has hapenned
[This in no way detracts from the GOOD advice of kazbanz-however you will NOT obtain a higher qualified independant opion about automatic transmissions anywhere]

Could someone explain why Euros, especially BMW and Audi devalue so quickly! Mazda and Toyota especially seem to hold their price so well making even a 10 year old one more expensive to buy than many Euros of the same age and category. Why would that be do you think! I mean, you pay sooo much for a BMW etc brand new and then a few years later it is cheaper or at least the same as the same year Toyota that cost far less new. Just wondering why!

Kelsie,
The day is getting on so I thought I would drop Qualitat a line for their thoughts on the matter.

They were very helpful as always. It seems Qualitat don't do the DSG repairs themselves but outsource to a place called Central Automatics. They were kind enough to have a chat to them about what your transmission is doing. The contact at Central Automatics was a guy called John and he can be reached on 09 5255839

The consensus is that it is likely an internal problem as opposed to mechantronics that could be swapped out easily with the transmission in place.

Exactly what the problem is though and the cost of repair would unfortunately be a bit of an unknown until the transmission was stripped.

I would suggest that now you have a little bit of information and have had a chance to process whats happening, its probably a good time to talk to the dealer (manager) and the warranty company.

I think their suggestion of sending the car to Auckland sounds like a good one, as Qualitat didn't know anyone in your area that would be suitable for an in depth repair of a transmission. Although they did know someone who may be suitable for more straight forward repairs if you ever need.

With regard to negotiating with the dealer here are my thoughts.

As Kaz has rightly pointed out, you have some rights under the CGA etc and with a bit of gentle persuasion you may be in a position to have the dealer cover your excess and perhaps any over-run on repair price.

I think its important to discuss these things and form a binding agreement BEFORE the car leaves and is in parts in Auckland. While you don't know the exact repair cost now you should all be able to agree what is to happen if the price comes out to "X" "Y" or "Z".

I would suggest you take someone level headed with you for support so you are not out numbered and be prepared to be polite but firm.

It would be a good idea to find out where they want to send it and whether it is the same place that Qualitat recommends. If not I would suggest asking if they are happy for it to go to where Qualitat recommend OR at least doing a little research into what the crowd is like. They are probably reputable and suitable but no harm in double checking now before its too late.

Feel free to keep us posted and run anything you are concerned about by us. With regard to the CGA I have a basic understanding but the likes of Kaz should have a better working knowledge. Especially with regard to vehicle related issues.

If it were not for it being under warranty and from a dealer I would probably be advising you to go about the repair differently (and perhaps more cost effectively) but I think in light of the situation this would be a prudent course of action. Its more important to keep the Dealer and Warranty Company happy and on board than to try and save them money. This extends to perhaps not being too concerned if they wish to use someone other than Central Automatics. So long as the repairer checks out O.K. Its better to concede than to have them try to use that against you and blame your choice of repairer for a cost over-run down the track.

Just remember to keep yourself in the loop with whats happening and don't be afraid to pause proceedings at any time while you ask for advice. Chances are everything will go by the book and the dealer and warranty company will look after you really well. But just don't place blind faith in them, keep a good eye on each stage of proceedings just in case.

Best of luck with it all. As always I am more than happy to help at any time. If you can't raise me on the boards someone may be able to point you in my direction.

Right-o.
Well WHEN the place suggested to you jazz BECOMES the MANUFACTURERS AUTHORIZED REPAIRER.
About us
Eastern Automatics has been servicing, repairing and reconditioning automatic transmissions for over 25 years. We have a team of highly trained and experienced technicians, a well equiped workshop and the latest electronic scanning equipment to ensure you get the best service and advice.

We specialise in European vehicles including VW, Audi, BMW, Range Rover, Mercedes, Volvo, Peugeot and Renault, but cater for all Australian, Japanese and Korean makes and models.

. It's great to drop your car into us for a service on the way to work and pick it up on the way home. Call to experience our friendly and helpful service.

We are the authorised repairer of ZF Transmissions as fitted to Jaguar, BMW, Audi, VW, Ford, Land Rover and many other European makes. We also carry a large range of ZF Transmission parts and can supply trade and retail customers.

Courtesy cars
We are able to offer courtesy cars so you can still be on the road while your car is being repaired.

Warranty
We use top quality replacement parts and offer a 15 months, 25,000km warranty on parts and workmanship.

Servicing
We offer full automotive and transmission servicing to prevent those expensive and inconvenient repairs.

Fleet support
We can offer full fleet support services to ensure your fleet is fully maintained and on the road when you need it.

Trade customers
We are the preferred transmission repairer for many automotive workshops in Auckland and further afield. We can arrange freight throughout New Zealand to pick up transmissions for repair or reconditioning.

We stock and supply a wide range of ZF and other transmission parts - call today for a quote.

Mechanical breakdown insurance claims
We are an approved repairer for most major mechanical breakdown insurance companies. We can handle your claims and repairs from end to end.

eastauto.about us

Thanks for the info snoopy,
You say you are the manufacturers authorised transmission repairer for ZF transmissions. but what about VW's DSG!

Correct me if I am wrong but I thought the DSG was made by VW themselves and ZF's version was the one used in Porsche's!

No doubt you do repair DSG's anyway but its nice not to blur the lines.

I am not sure but got the impression Central Automatics may have been an authorised repairer for at least one of the NZ warranty companies anyway. (because they asked me which warranty company it was).

Could you perhaps give some insight and pricing for the possible scenario's the OP faces!

Do you think it is your company that the warranty firm wants to send the car to!

Sorry bout your prob OP, Hope you pick out the bits of advice on here that are relevant to you.

Funny how despite Jazz constatly wanking on, repeating yourself over and over, or write entire novels that it doesn't make your opinion any more correct or important than anyone else's.

I believe only offer advice if you've done it and know it. Not just because you read it on the web or a "top gear" review!

Kelsie, I am going to be busy for most of the afternoon, evening and for a fair bit of tomorrow. I will pop back as and when I can in case you have more questions, just be aware there may be a wait if you have questions specifically for me.

One thing here that I cant figure out. Why would the entire car have to go to Auckland! Surely a workshop would remove it and then freight it to where it has to go! No different than any other workshop taking a trans out of any other brand of vehicle and then sending it to a specialist. I wonder if OP has got her knickers in a knot and hasn't quite got a grasp on the entire situation and then has been further confused by Jazz and all of his preaching about Euro cars that devalue faster than you can look at them. This one particularly.

Actually. the last MK5 GTI (well technically the Audi Badged version) was here for me to do its "Big Service" (timing belt, transmission etc) just a few days ago.

Settle Gretyl.
READ what ya wrote.-
.
[Disclaimer-snoopy221 NEVER said/wrote/implied he was Dave Lawson of Eastern Automatics]

But.qualitat know Dave well-
[They'll simply tell ya the fullas they use are a bit cheaper i'd suspect ]