THIS worries me a little.What documentation do you have supporting this statement!
rpvr,
Mar 3, 8:39am
I think the thing the car owner would be most concerned about at this stage is that the dealer accepts the problem and will do the right thing by them. My concern in this situation would be that the cost will explode to the worst case scenario, and I would then be faced with additional costs in excess of the warranty. Really in this situation the dealer and warranty company need to get together and ensure that the customer can be assured of no extra cost - not just fix it and say "here is your share of the bill" when this has not been ascertained and agreed to beforehand.
rpvr,
Mar 3, 8:42am
So your recommendation on buying a car would be to always insist the dealer provide detailed service records! That would virtually rule out most jap imports, wouldn't it! Most purchasers hope they can rely on a dealer's assurances that appropriate servicing has occurred.
kazbanz,
Mar 3, 8:49am
rpvr--I agree with your sentiment totally. That is what I'd be wanting to establish.I'm just worried that waters will get muddied by other stuff
amberjandal,
Mar 3, 9:15am
Impossible , the number of people who dont keep track of service records is huuuuge , it would mean you would only buy one car in 10 as proper records just aren't kept these days. Sounds good but wont fly im afraid.
savanna71,
Mar 3, 9:50am
VW North America by the sounds with that number not VW NZ, either way i think i read it was an import so it isnt going to be covered regardless
mrcat1,
Mar 3, 12:06pm
Shouldn't matter where it is, that has come from VW, not a dealership. I would be looking into this matter more with VW. Same if Cat had a issue with a machine, it is a worldwide fix, same as Garrett metal detectors out of the states that my other company is a NZ dealer, if a machine has a problem then it is worldwide . And if you also read it properly, it is transferable and to subsequent owners, vehicles of those models and years.
budgel,
Mar 3, 12:12pm
Just to lighten the tone a little.
Good advice as usual Kaz, but it is not a pain in the side, it is a pain in the arse!
Best of luck with it Kelsie.
savanna71,
Mar 3, 12:30pm
Of course it matters, VW NZ havnt taken a bite out of the cherry by selling it so why would they repair it under warranty, the 10 year extension will be a VW NA iniative, nothing to do with VW NZ. Im yet to find a Manufacturer that extends warrantys world wide. Most manufacturers as in VW NZ dont pass the warranty on to the actual manufacturer but warranty them themselves (of course recalls are another thing altogether)
mrcat1,
Mar 3, 12:50pm
As i said it has come from VW, not the NZ VW dealer. And as this car is a import it is most likely come from the part of the world where it actually affected this vehicle. Where do you think the warrantys come from! As i said both Cat and Garrett cover their products worldwide, do you think the local dealer or VW NZ covers all warranty repairs!
savanna71,
Mar 3, 1:44pm
The local distributor usually covers the warranty, not the manufacturer, why do you think differant countries have differant warranties on the same makes. Hence when summiting a warranty claim you submit it to the authorized distributor and not the manufacturer
If you bothered to look in your owners handbook you will also find any vehicle that is deregistered automatically voids any manufacturer warranty liabilities.
Im going to go out on a limb here and guess you are one of those customers that believes a warranty covers everything for 3 years including punctures and worn out brake pads
Just to get an idea, try and find a local vehicle manufacturer that offers a world wide warranty
savanna71,
Mar 3, 1:44pm
The local distributor usually covers the warranty, not the manufacturer, why do you think differant countries have differant warranties on the same makes. Hence when summiting a warranty claim you submit it to the authorized distributor and not the manufacturer
If you bothered to look in your owners handbook you will also find any vehicle that is deregistered automatically voids any manufacturer warranty liabilities, this vehicle being an import has to have been deregistered in its country of origin before it can be exported to good old NZ or anywhere else
Im going to go out on a limb here and guess you are one of those customers that believes a warranty covers everything for 3 years including punctures and worn out brake pads
Just to get an idea, try and find a local vehicle manufacturer that offers a world wide warranty id be very very suprised if any did
mrcat1,
Mar 3, 2:59pm
You just have no ideas do you! That is why when my new Cat excavator was running down hills because of a track motor problem, Goughs HAD to go back to Cat in Japan, as that is the main Cat excavator plant and design, Goughs had to do a lot of testing on my machine and send the info back to Japan, they in turn had to then replicate the exact same problem in Japan, once they had and then determined that yes their new worldwide machine had a problem in the track motors, they then air freighted 2 brand new motors from Morton, Illinois thru to Auckland, got them freighted down to Goughs, Hamilton and then they sent 2 mechanics, service truck with a crane out to the machine to replace these 2 motors, the motors alone weigh 300kg each in cases, and cost just over $31000.00 plus GST each, plus the airfreight cost, plus the mechanics for a whole day and other hardware. In all we worked the cost out to about $76000.00, now its a $300,000.00 machine and they would only have a 10 % margin in a new machine, so who do you think covered the cost of this exercise! the local dealer! MMMMMM don't think so Noddy!
mrcat1,
Mar 3, 2:59pm
You just have no ideas do you! That is why when my new Cat excavator was running down hills because of a track motor problem, Goughs HAD to go back to Cat in Japan, as that is the main Cat excavator plant and design, Goughs had to do a lot of testing on my machine and send the info back to Japan, they in turn had to then replicate the exact same problem in Japan, once they had and then determined that yes their new worldwide machine had a problem in the track motors, they then air freighted 2 brand new "fixed" motors from Morton, Illinois thru to Auckland, got them freighted down to Goughs, Hamilton and then they sent 2 mechanics, service truck with a crane out to the machine to replace these 2 motors, the motors alone weigh 300kg each in cases, and cost just over $31000.00 plus GST each, plus the airfreight cost, plus the mechanics for a whole day and other hardware. In all we worked the cost out to about $76000.00, now its a $300,000.00 machine and they would only have a 10 % margin (possibably even less than that) in a new machine, so who do you think covered the cost of this exercise! the local dealer! MMMMMM don't think so Noddy!
kazbanz,
Mar 3, 3:34pm
My we are feeling argumentative today arent we! To be clear theres a BIG difference between not knowing a vehicles history and indicating that a particular bit of servicing HAS been carried out. Its comparable to the dealer indicating that the cambelt HAD been replaced in a 100k car as oposed to the dealer not knowing yes or no and buying on that basis. In this casetheresthepotentially ramification if a service agent did indeed service the transmission and used the incorrect product in the tranz. If it is the cause of the failure. In that case the warranty company wont be much interested but the service agent will find they need to claim on their public liability insurance. Another twist of course is if indeed the car has NOT had the transmission serviced andit was a manufacturer requirement to do so at a certain milage. If the OP bought the vehicle slightly under that milage and its now slightly over that milage then if the trans service was not dscussed then its the OP's responsibility to do so. Theres a recent case with a broken cambelt that suggests the MVDT may rule that way.--Its unlikely but possible. -Not that I'd wanna worry the OP with those conciderations But hey wadda I know!
snoopy221,
Mar 3, 4:15pm
But hey wadda I know!
Quotekazbanz (22 )5:34 pm, Sat 3 Mar #194
Exxackery.LOL [Nek Minnit ya'll be sayin dat dis vee dub DSGis well sorta somfink ZF designed yonks ago-HOWEVER ZF never got some of dem builtz in chinga land loike dubby didz and dat dee service at 60 became dee service at 40 and a bitza warranty changes] But wat wood eye no! Incedentaly warranties bought at vehicle purchase require the vehicle to have it's first service to effectivley consumate the warranty so CGA as advised by sumfullacardeala-is still !Damn GOOD Advice!
vjregal770,
Mar 3, 5:41pm
Ever priced up a Nssan CVT!
kazbanz,
Mar 3, 6:37pm
hmm-snoops--depends on the MBI company--some dont require it--but yea another concideration for the OP.and one of the reasons I don't reccomend she goes in all guns a blazin cos if it is that way she could get shot down and left with a big ol pile o rusted VW. ALSO the reason I don't want well meaning others poking around askin too many questions. Too much attention COULD be a big ol problem for the OP
trdbzr,
Mar 3, 6:41pm
does it cost $15k!
kazbanz,
Mar 3, 6:44pm
GWAN--tell us --what does a FULL rebuild on a nissan CVT cost. I just rebuilt a Mittzi cedia CVT IN FULL -every bearing,washer etc for under 4k
rpvr,
Mar 3, 7:44pm
Not really being argumentative, nor casting aspersions on you as a dealer, just noting how some dealers tend to gloss over these things to get a sale. The number of dealers who tell you a vehicle has had a "full service" and when questioned closely this amounts to an oil and filter change. I always ask when the transmission was serviced, and if they don't know, that's fine, I make a decision based on that fact. Just saying that those who buy "appliance cars" as you call them, think a "full service" is something more comprehensive than has actually occurred. Thankfully many of these cars have simpler and more robust transmissions than the VW under issue here. I bought my present car (a Nissan Avenir) from an importer who clearly stated the car was NOT serviced at all but was priced accordingly, changed oil/filter myself the day after purchase, and had the trans flushed a week later. 3 years and 50,000k later no problems.
jmma,
Mar 3, 7:55pm
Nek page (o:
wasser61,
Mar 4, 8:32am
Wouldn't be so bad if you actually know what you are talking about, but there is a huge difference between a Warranty for a excavator and a one for a vehicle. The numbers alone make it different.
savanna71,
Mar 4, 8:36am
Local dealer and local distributor are two very differant things, of course the dealer isnt going to cover it. Whilst for your cat that may be the case and it has a world wide warranty. cars certainly dont.
Like i said find me a NZ vehicle distributor that offers a world wide warranty, no one cares about your stupid digger
mrcat1,
Mar 4, 8:54am
So why in my new Nissan ute warranty information booklet do they say it has a "Nissan Factory Warranty"! You still don't get it do you, all warrantys are from the manufacturer, and as the dealer is the manufacturers representitive and repairer then your first port of call is the dealer, of course you don't go back to the factory for repairs but the dealer does it on behalf of the factory. And as i said in the case of this VW DSG trans, i would actually go back to VW with the vehicles details( in these modern times its only a email to Germany, VIN numbers etc and ask them.
Since the public registrations are closed, you must have an invite from a current member to be able to register and post in this thread.
Have an account? Login here.