Insurance repair

chappy.s, Sep 11, 12:50am
if an insurance company states which repairer they want to use to fix your car do you have to go to them or can you take it to someone else. only gave one option in our town. aa insurance. thanks
crzyhrse, Sep 11, 1:04am
Read your policy.
rob_man, Sep 11, 1:12am
I've been out of the game for four or five years now but it was always the case that you could insist on your own repairer. It used to become a question of whether your repairer would accept the price the insurer's pet panelbeater was willing to. They become so dependent on that source of work they can be manipulated to a degree.
2lo4ho, Sep 11, 1:49am
also insurance wont stand behind repair guarantee if the repairer is not approved. thats the whole point of using insurance approved repairers
rob_man, Sep 11, 2:21am
The main point is that insurance companies get to control their pets and dictate prices. The insurer never guaranteed the work, the repairer did andstill does.
gunhand, Sep 11, 8:38am
As above, they like to try and tell you who to go to but they can not insist you do. Say you happened to own a panel shop and you crashed your car. Then your insurance company tells you you have to take it to Joes Smash repairs around the corner. Yea thats gunna happen isnt it LOL.Or you may have a specialist car you only trust with your long term and trusted beater, your not going to take it toPauls Bog and Jam ltd.
rob_man, Sep 11, 8:51am
I hadn't looked at that thread until now lookout, AA have never crossed the threshold to being a proper insurance company in my books. As soon as that buying their work scheme emerged I simply took them off my radar.
The local council tried it on as well a few years ago, if you wanted their work you had to buy in to the process and then take part in a dutch auction to cut someone else's throat every time someone scratched a vehicle.
You could see the mentality of whoever was in charge of the fleet when they opted for metallic silver vehicles. Doh!
sr2, Sep 11, 12:16pm
AA has a bad reputation in the industry for insisting they choose the repairer,putting the job out to tender and taking the lowest price. There is a reason why many of NZ's top collision repair companies refuse to deal with them. The much touted ???AA Customer Service Centres??? exist to avoid alowing the customer to have any contact with the company who repairs the car.
lookoutas, Sep 12, 5:40am
So you know about the $1500 levy being factual too rob.

Thanks.
rob_man, Sep 12, 6:02am
I don't know about nowadays lookoutas, I've been out of the game since 2007.
lookoutas, Oct 22, 1:16am
Well that's nowhere near 10 years ago.