LMAOROF> just worked that out Try a swap of "im" in the right place.
Yea, pretty naughty but when antagonizing a lot, expect mud returned
djrandomguy,
Sep 6, 9:03am
Hey fair enough, I thought no harm in asking as I had knowledge of what's back there, bulk parts etc. If they'd even attempted to engage me as to why they couldn't do as I asked then I would not have posted, instead they chose to lie [in my mind anyway] and brush me off. Everyone's wired differently but when you're trying to sell a bulb for $45 and a customer asks after a better deal you could at the very least attempt to explain the cost. I know I don't deserve mega trade rates so please stop using that example. There is retail, cash trade, then accounts in various order of discount then there is staff price.
mrfxit,
Sep 6, 9:31am
Agreed, tho the managers normally have a bit of leeway as to how to apply basic discounts
91zero,
Sep 6, 10:16am
There is certainly no harm in asking. Could they have handled it better? yeah probably, but pulling the "I know what is back there" line in order to obtain a discount doesn't wash.
When I was at Repco and a retail customer asked for a discount, the only time I would consider it would be if they brought in a quote from a competitor.
I too know full well what is "back there", but I certainly don't ask for a discount (or request that stock), even when I go to the store I used to work at and get served by ex-workmates. It puts them in an awkward position. I use my knowledge gained to know what a good deal is and shop around.
91zero,
Sep 6, 10:19am
Correct they do, in fact most staff do and the store manager can alter the discount rate a particular staff member can apply.
But unless you bring in a competitors quote, why should they?
kazbanz,
Sep 6, 12:37pm
I'll ask you though -Why do they need to justify /explain anything ? You aren't staff,You don't work for Repco so don't "know" whats "back there" You are only assuming nothing has changed from when you were employed there a few years ago. They said no bulk bulbs for you mr retail customer. That's the end of their need to justify. -sorry dude
marree,
Sep 6, 7:44pm
I don't have a problem with Repco's customer service, however just a little "bleet" re my experience today. I need to replace my 2006 Toyota Wish car battery (it's fecked). The person I spoke to was really helpful - however quoted me approx. $196. I asked if they would take the old battery out and refit the new one - he said no. I also contacted Super Cheap Autos (more or less quoted around the same price and no they don't install either). Prior to all of this, I'd got a quote from a local auto electrical business who we've dealt with before (Taylor Auto Electrical) - new battery will be $136 - $156 (they just need to confirm model / type) and they will install for me. The Repco guy basically recommended I go with the auto electrician (they know their stuff and Repco take no responsibility for anything like this as they've stuffed up in the past).
marte,
Sep 6, 9:54pm
What the hell is it with the price of car battery's? OK, in 1994 & 1998 I paid $60 for a brand new 330CCA battery.
About $160 now. I'm looking at having to pay $360 odd for a replacement atm for what's in my car. And, am I wrong and do they last twice as long as they did back then. ? I would get 3 years max outta a battery, now its 5+ expected.
franken1,
Sep 7, 1:04am
Repco sell Car parts, they don't have staff on board qualified to carry out repairs nor do they have a workshop out back. Besides the fact that you'd tie up a retail staff member for 20 minutes, replacing a battery is no longer just a case of undoing a few bolts and tossing a new battery in. Done correctly, your clock and radio settings won't be deleted, if you had memory settings for seats, phones etc, they will still work and if you had a start-stop system, that will continue to work. Not quite as easy as replacing a wiper blade. Be interesting to know if you had to rest your clock afterwards.
kazbanz,
Sep 7, 7:39am
Sorry I genuinely don't get your point. -Other than price A parts retailer in any industry is just that. They sell the stuff they don't install it. -Incidently once you have had the battery changed its really likely the windows will stop working off of the master switch--its a really easy fix.
darryl,
Sep 9, 5:01am
After implying he was a liar, the level of favor YOU got was reduced.
Sounds like you got your own medicine to me.
desmodave,
Sep 9, 5:41am
The easy fix , is that where you simply operate every window down then up on on each individual door then the master switch will work .
clark20,
Sep 9, 10:21am
All to do with the price of lead
djrandomguy,
Sep 9, 10:28am
Level of favor was already at zero, as I was walking away. So if they can find a way to deliver less than zero I'll be impressed
djrandomguy,
Sep 29, 8:02am
I can see both sides of this discussion for sure. When I posted i was a little hot under the collar for sure. 1 bulb ain't the end of the world. I was unimpressed with the lack of service and refusal to even take part in the 'sales dance' . I agree things may have changed 'back there' too but I would be 99% sure if johhny auto sparky walked in on a saturday, they'd get him a bulb from bulk. My request was not unreasonable and they could have politely declined, instead I was shrugged off and it annoyed me.
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