Can I reject both of my near new, 9 month old cars

Page 7 / 8
mrcat1, Mar 25, 11:46am
How can they have done a service in 25 minutes?
You have already said they reset the service indicator and said service at 15000km.
I can change the service indicator periods in my heavy machinery to any hour reading I want in the computer, doesn't mean that its due or warranted.
I actually think you've gone of half cocked on this issue, instead of talking to service manager, you've taken it upon yourself to touch the vehicle, and you may very well have shot yourself in the foot.
Simply looking at oil is not a indicator of whether the oil is any good or not, it needs to go thru the proper protocols of being sampled properly.
nice_lady, Mar 25, 12:00pm
Agree and agree. But I do feel that IF the situation is as described, an apparent oil change during a service, and the resultant appearance of the supposedly new oil was as described after such a short running interval after the change, then that would seem to indicate something wrong for sure. Our cars after an oil change retain the 'clean oil' look for weeks and weeks.
gazzat22, Mar 25, 12:12pm
Did he get a bill for the service which included new oil or not.?
gpg58, Mar 25, 1:50pm
Are you saying if you viewed oil that dirty, you would just believe them, despite the evidence(even if you only accept time taken) and continue driving for ANOTHER 15,000kms?
gpg58, Mar 25, 1:51pm
As said way back, 3 years free servicing, and i did expect a bill as out of standard routine(time/kms), but not received one so far.
gpg58, Mar 25, 1:53pm
Thank you, as we thought as well, when comparing to other cars with much older services, and much higher mileage. And as said, there doesn't seem anything wrong with car, that could cause it to do so, that quickly, as oil is still clean now, at nearly 1000kms later.
mrcat1, Mar 25, 2:46pm
The oil wasn't changed, the service indicator was simply reset and the OP told to come back at 15,000km as per the service sticker. I'll bet anything in creation that is the true scenario.
mrcat1, Mar 25, 2:48pm
NO, the service is due in 3000kms, at that point you take it back as that's the distance on the service sticker and they'll do the service then as required, how hard is this for you to understand?
mrcat1, Mar 25, 2:50pm
You wont because they never changed the oil and filter, ITS NOT DUE TO BE CHANGED YET!
Really how can you not understand this?
gpg58, Mar 25, 3:16pm
Crickey, open your eyes, the 15,000 service has been signed off, are you legally blind? for goodness sake.
https://trademe.tmcdn.co.nz/photoserver/full/1509939212.jpg

Thank you i will take your bet, what shall we make it, actually i would be happy if you just finally admit you are WRONG.
mrcat1, Mar 25, 3:53pm
I hadn't seen that photo before.
You are still in the wrong for not taking it back to the dealer, taking it upon yourself to change the oil is not how to resolve it.
You needed to take it back and discuss your concerns with the service manager.
tine0212, Mar 25, 4:10pm
ive seen this before in the same model. Sorry to say the rings will let go in the next few months and junk the motor. Warranty void aswell, bugger.
gpg58, Mar 25, 4:17pm
Been for short walk and a calm down, so although its the 3rd time posted, ok, i will accept that.

Have a read of this one, its the manufacturers requirements, which i followed, and as can be shown, they did not.
https://trademe.tmcdn.co.nz/photoserver/full/1513098294.jpg
Ps added comments to picture before coming back to thread, so please ignore sharp tone of comments.
As said before, go back to them and demand/request what?
mrcat1, Mar 25, 7:06pm
So its in black & white in the book, so that actually gives you the right information to approach the service manager, it was within 5000km of the next service, so they should have performed the service as per the maintenance schedule, change the oil & filter, and anything else on that service.
When you checked the oil and it appeared black or dark straight after you had it serviced, then you should of approached the service manager and discussed it with them.
If you then had further concern it is possible to take a oil sample thru the dip stick hole and send it away to be sampled, even a visual check would soon tell if it had a oil change in the last 100-200km, and then I would have still sent it away, oil sample test is like $46.00 and sent to Christchurch.

That way you wouldn't have interfered with the car to give them grounds to come back at you, and the sample result would have given you all the Aces.

The result you have at present is its cost you for oil and filter when the servicing is free, AND you've possibly given them grounds to cancel the warranty, and you've got no prove as to what they have done or not done.
gazzat22, Mar 26, 5:04am
My SIL bought a CX5 12months ago with 3 years/100.000 ks free servicing.He just had it in for its 3rd free service and received an invoice showing oil/parts used marked N/C.
gph1961, Mar 26, 7:05am
ACC claim for PTSD?
use this forum for proof of decline in mental health
good luck
gazzat22, Mar 26, 7:15am
Plus noted in service book in car and lube sticker on windscreen.
gpg58, Mar 26, 8:34am
Interesting thanks, no sticker, no invoice (so far, not end of month yet) with mine.
Just had an improved offer to just say goodbye to it, - see 2017 x-trail question if any comments about those.
kazbanz, Mar 26, 8:51am
Assuming everything you posted is correct. INCLUDING the 15000km service being tickled off at 12000 then again your issue is with the service carried out not the actual vehicle.
gpg58, Mar 26, 9:04am
Agreed.
Vehicle is a nice wee car, and much quicker than most similar small ones(swifts etc).
Frustrating as i had prewarned service, that i was known to check up on things being done correctly.
That was when i picked it up from its first (1000km) check, and it was given back to me with a fault code on display, which was not there when dropped off previous day.
He said after scanning it was related to drivers window, i just thought that was ok, as they had just fitted monsoon shields, and may have interrupted its closing while working on them(if true as to what it was, had no reason to doubt).
ps - tradein offer is effectively 12.5k( i paid 14 + 1k extras), and have had it 10 months and 12,000kms, so seems ok to me.
gpg58, Mar 26, 9:21am
https://trademe.tmcdn.co.nz/photoserver/full/1513460844.jpg

Perhaps i should list it here, and see if i could get a little more.
Correction - almost 13000kms
mrcat1, Mar 27, 5:00am
There's nothing wrong with the car, the issue appears to be with the dealer and the way you handled it.
Sounds like your cutting your nose off to spite your face.
gpg58, Mar 27, 6:03am
Disagree.
There's no cutting my face off by selling it at such a tiny reduction in what i will get out of it, under what i paid, considering 10 months usage and 13ks, and you never get cost of extras back when selling, they just help sale.
A 4wd would be more useful to me anyway, since i recently sold my ex work navara ute, (prefer an suv style now retired), and have its money (23k) to add into what i buy.

Service was prewarned i would check any work done, when they had already given it back first time, with a fault code showing, so taking it back to them seemed pointless, as i would very likely have been fobbed off.

Ok yes an oil test could have been done, but i am willing to bet they would never have allowed it at there end, and most likely would have doubted any results claiming it did not come from it, if done off there site, causing a protracted battle over that, i simply was not interested in having that. I could still send sample away, but in my opinion a waste of time for same reasons.
Considering they cheated on this oil change, why should i not believe they would not also cheat on doing the sample? remember all trust in them has been lost.

Will keep the RSV for now though, but it will only be serviced by my local MTA workshop, to avoid any warranty issues.
andrewcg53, Mar 27, 9:31am
New cars can have up to 20% of the old oil still is the system the manual will give you an indication to how much is left in the system it will have how much the oil system holds and how much it takes to fill Look for the after disassembly oil capacity vs how much it takes to fill after oil and filter change
ronaldo8, Mar 27, 10:42am
You are dreaming if you think you are removing it all. A significant amount remains trapped in oil galleries and various pockets in castings. I can only assume you've never completely stripped an engine down because anyone that has knows just how much is still in there. Lucky for your oil pump that it is.