Good ol' Repco customer 'service'

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3tomany, Sep 4, 3:05pm
If they had one in stock i would have fallen straight into the trap. I thought 150 was not a bad price Blimmen idiot. Sad face.

djrandomguy, Sep 4, 3:08pm
i went in at wifie's repeated request knowing in advance it would most likely end badly

djrandomguy, Sep 4, 3:12pm
for perspective on arrogance I once had a customer at repco, buying a bulb compare his old bulb's dimness to my being dim. "Dim, like you" he said, the smug prat.

djrandomguy, Sep 4, 3:17pm
i looked at this on the phone in the car afterwards. honestly I predicted the way the interaction would go and that's exactly how it played out. Bulb fitted, wife happy, stereotype about repco re-confirmed

purplegoat, Sep 4, 3:19pm
Correction . you don't know something exists . You just think it does because you used to work there and then demand proof when the shop tells you what you think exists doesn't . that's arrogance

djrandomguy, Sep 4, 3:21pm
talks about arrogance -begins his sentence with "correction"

djrandomguy, Sep 4, 3:22pm
of course it exists, you think Johnny Spanners 24 garage and sauna service is gonna pay $45 for a bulb, no, they will buy the boxed one from bulk. trade is a huge part of repco's business and they'd sell those bulbs day in and day out 1 or 20 at a time.

golfdiver, Sep 4, 3:26pm
Sorry about that, but at the time it was pretty apt

clark20, Sep 4, 3:41pm
Hella one is around $12, in blister inc GST

intrade, Sep 4, 3:52pm
djrandomguy
i only deal with partsmaster if they dont have it i buy it off tradme or oversees. its for anything like this . i had a quote for transporting my container from port auckland to whangarei adress. then the container did not get delivered and droped at there yard. 750 was the quote back then.
Then it got delivered and they invoiced me for 2700 doller.
Phoo lucky i had a quote as i went there to show me how and why it would be that much more.
uhh oh sorry must have been a mistake.
i could write a book of stuff like that like the f. kw. t from the watertank delivery. Tells me how difficult it will be to unload . Set my alarmbells off i can hear it in there voice when they are a f. k w. t.
sure enough tryed to charge me for 5h when it took 20 minutes plus its 25 minutes from there yard to my place. i followed that f. k w. t and wrote down when he was in whangarei and went north instead of back to the jard south. paid 2.5h in the end.
You see in fairgothese cases i always think is that not how they all operate here at least all the thugs in whangarei should all be in fairgo.

mrfxit, Sep 5, 2:42am
Finger prints etc on Halogen bulbs makes Zero difference as long as they are cleaned directly before fitting.
Heat is the problem, not the marks etc.

mrfxit, Sep 5, 2:46am
Do you ever do anything apart from moan & criticize ?

mrfxit, Sep 5, 2:52am
Easy enough to maintain your temper in just about any situation.
Running a sole charge graveyard shift at a busy service station in a rough area teaches you a lot about temper control.

mrfxit, Sep 5, 3:01am
.
Agreed.
Had the same results from a few car wreckers in the last 10 years-ish.
Eg: they could have sold me that radiator hose I needed for a tired car at $20 but preferred to send me to get a brand new hose at $115 & had the cheek to condemn my choice with that old expression of "new 1's are as cheap as chips".
The kicker is that I could SEE several complete cars of that model behind the fence, but they couldn't be bothered ducking out the back.

Thats happened a few times over the last few years.
Seems to happen just after they start importing cars for wrecking instead of buying local wrecks.

mrfxit, Sep 5, 3:07am
LOL yep, not hard to catch out those sorts of ppl.
Didn't do me a lot of good last time but 1 large firm sparky charged me traveling for 18kms but the worker that arrived in their company van (for a small job) lived just around the corner from me.

franc123, Sep 5, 3:17am
You know what they are like, they're only interested in selling the major mechanical/electrical parts off wrecked cars, the starter, alternator, lights, elec window regs and tyres if they're any good and perhaps a few panels, the rest is considered to be rubbish and not worth bothering with. The CGA is also a factor in why things like rubber cooling parts don't get sold, not worth the potential comeback.

thunderbolt, Sep 5, 3:46am
Johnny spanners might spend 50-100k per year with Repco, so he gets better pricing than DJ attitude who buys one bulb a year.
It is possible they don't have retail pricing matrix for the trade market bulbs, and have positioned the blister pack bulbs for retail customers.
Having worked in a business it the past, doesn't give you any right for preferential treatment now.
I stacked shelves at Foodtown part time while I was still at school, do you think Countdown should give me trade prices when I shop there.

tgray, Sep 5, 3:59am
Nothing wrong with complaining - I do it all the time!
I just think calling someone a liar was going to far (especially over a light bulb).

sadmuddle, Sep 5, 6:43am
Stick to your backyard dealer.

2sheddies, Sep 5, 6:55am
Of course they should! Plus free wine and beer with every visit to the value of $100.

kazbanz, Sep 5, 7:12am
ok I deal with the repco/appco people more than most on here.
Unless you are in a small town where there is no Appco so repco carries Appco stock then what you "know" is not correct. Hasn't been for a couple of years. The word used is "rationalisation" of the product range.
Tradies generally work mon to sat and deal with Appco who carry the bulk stock. Repco is for the home handyman.

blueviking, Sep 5, 7:42am
Rip Every Poor C#*t Off.

stornello, Sep 5, 7:53am
Repco lost a lot of trade customers when they went retail. I guess most don't remember when they supplied nearly all the trade with parts. But we have a Repco store in town, so no point ordering something from BNT in the city when I can go 300 metres up the road to get what I want. And I do like Navigator Pro - enter the rego, and yes, they have that part in stock, maybe some options and prices.

mrfxit, Sep 5, 9:01am
Yep fair enough when "the law" is hammered in to every sale.
I just can't see the point of spending a lot of cash on brand new parts that will far outlast the car, when good s/h will probably also outlast the bucket of bolts.

franc123, Sep 5, 9:48am
Agree totally. Problem is the system (with the exception of pick apart of course) doesn't allow for it, a contract is a contract. There are millions of perfectly useable car parts in wrecking yards that just need looking at, well, by someone who knows what they are looking at, to assess if they are worth buying or not. I've bought the likes of hoses, drive belts and even brake pads second hand because they were cheap, available and it was obvious that they were not very old and shouldn't be binned. I think even an air filter once that was nearly as clean as a new one that was three times the price to buy new.